Policies

Safety/Health Conditions

Rabies vaccination is required by the State of Ohio. So please make sure your pet is up to date with their vaccination, unless your Veterinarian can’t provide to your pet for health reasons.

Due care will be taken with the pet(s) for the safety of the pet(s) and any employee at Pampered Paws & Claws. If it is necessary for the safety of the pet(s) and employees, muzzles will be humanely used and are acceptable.

If pet(s) do not respond to the employees and do not remain still during the grooming process accidents can happen such as nicks from clippers or scissors or toenail clipping.

For most pet(s) to properly respond to the groomer it is essential that the pet(s) be alone with the groomer and clients will not assist in the grooming unless requested to do so.

Customer assumes all liabilities, financial and otherwise, for the behavior and health of their pet(s). In consideration of the services rendered by Pampered Paws & Claws, Customer waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Pampered Paws & Claws relating to the care, control, health, and/or safety of customer’s pet(s) arising during services performed by Pampered Paws & Claws. In the event of any injury or health concern, we are authorized to contact a vet and authorize any veterinary treatment for the pet as necessary. The owner is responsible for all veterinary charges that may incur as a result, unless the illness or injury is a direct result of negligence of Pampered Paws & Claws.

The pet is fit and healthy. Any grooming which takes place on an elderly pet or pet with health problems will be at the owner’s risk. Grooming may expose pre-existing health and/or skin problems for which Pampered Paws & Claws cannot be held liable.

Pampered Paws & Claws will not groom or have any pets in to be groomed that are in season. This causes temperament issues with other dogs that come in. We also will not groom any pets with staples or stitches unless the Vet has cleared them for a groom. If you bring your pet in being in season or staples or stitches and we have to send them home, you will be charged $25 per pet fee for the late cancelation.

Flea Infestation/Salon Sanitation

If fleas are found on your pet, Pampered Paws & Claws will treat Capstar and administer a flea bath to eradicate the fleas in order to maintain salon sanitation. This is at the client’s expense. The shampoo is gentle and not a dip. Capstar is safe for puppies and kittens 4 weeks and older, weighing 2 pounds and greater, as well as for pregnant or nursing dogs and cats. We want to make sure no one goes home with fleas, because fleas can also lead to tapeworm in pets that have fleas. We want to make sure we are a flea free salon.

Matted or Neglected Coat/ Shave downs

Pampered Paws & Claws will not be held responsible for clipper burn and/or minor nicks resulting from grooming of matted, neglected coats or for irritation caused by removing coat from pets possessing mild to severe skin allergy.

De-matting/de-tangling of matted hair may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Shaving your cat or certain dog breeds will dramatically change the pet’s appearance, and the hair will be very close to the skin. This may expose pre-existing skin conditions for which Pampered Paws & Claws will not be responsible. Severe matting and/or pelting will result in an additional surcharge, based upon the severity of the problem and the time required to correct it. If de-matting is an option then there will be a charge for de-matting depending on the length of time takes to de-mat, and any undue stress or pain that the pet will exhibit, then the de-matting process will stop. A fecal removal surcharged and/or biter surcharge may also apply.

Payment/Fees

Payment will be made as per list/quote and is due at time of pick-up. All pets must be picked up to avoid an overnight boarding charge of $50.00. You will be called once your pet is ready to be picked up.

We are by appointment only.  Please don’t arrive earlier than 15 minutes before your appointment and no later than 15 minutes after your appointment time, without calling first. If you do and we have to forfeit your appointment time for being later than the 15 minutes then the $25 per pet fee for late cancelation would apply. If you are more than 15 minutes late and we can fit your pet in there will be a $15 per pet fee on top of your grooming fee for the day.

If you need to cancel or change your appointment, please do so at least 24 hours before your appointment time. You could be subject to a $25 no show/late cancelation fee per pet before scheduling your next appointment with Pampered Paws & Claws. Only unforeseen circumstances this fee will be waived. You could be subject to pre-pay by cash or a credit card for your next appointment, especially if it is a Saturday appointment. We provide a service that is very specific for the pets that come to us for their grooming services and when you don’t show up, we don’t get paid. But if you call and cancel with enough notice then we can possible fill your spot and no loss of money.

Late fee/no show fee do not apply to nail trim appointments or to the Contract Bathing Package pets either. It only applies to the pets that are scheduled for salon packages or full groom services.

We accept Cash, Check, Visa, Mastercard, Discover and American Express. There will be a $35.00 fee for any returned checks due to non-sufficient funds.

All prices are subject to change without notice.

Puppies

We want your puppy’s first visit to be about training them to enjoy the grooming process.  We recommend a first groom at age of 12 weeks old this is just to familiarize them with all the sounds and everything that goes on during their grooming. We have treats and you are more than welcome to bring your own if they have a special treat that they absolutely love.  The first groom doesn’t have to be a full groom we actually recommend a partial for their first visit.

Senior Pets

We will use extra care and patience for the older pet(s); however we will do as much as the pet will let us during the grooming process. When pets start getting older and they have medical issues, our main concern for the pet is cleanliness and not stressing them out. So if they haircut isn’t perfect, it is about comfort of your pet is our first priority.

Fearful/Nervous/Aggressive

We specialize in dogs that need more patience and need some training for the grooming process. We take our time and work with these types of dogs. There are many different reasons why dogs can have these issues. We also want you to understand that since it is a training process as well as the grooming process, sometimes your pet will not have the groom that you expect. When we know we reached a point of threshold with your pet we may break it up into two different appointments this will cause the least amount of stress for your pet.

Hours

Pampered Paws & Claws work strictly by appointment this allows us to give each dog personalized care and attention. We are in such high demand that we can’t just take walk ins. You can call and have your name adding on to a waiting list in case someone has to cancel for an emergency. We ask that you promptly pick up your pet after we call for them.

We recommend you schedule your next appointment before you leave to ensure you get the appointment time you need for your pet. Our appointments on weekends fill up fast.

Common Courtesy

Please exercise your dog to the potty before your scheduled grooming appointment we use the grass in front of our building. Please also clean up after your pet if they potty on the premises. We have poop bags if you need them. We can dispose of the poop bags as well.

Please keep your pets either on leash when coming in and out of our salon or in their carriers.

Contact Info

Phone: (513) 407-6855
Email Us

Schedule an Appointment

Testimonials

H Andrew Lipps

Angela’s grooming, pet sitting and massage skills are UNMATCHED in the Cincinnati area. If you want the best for your pet and want an individual who truly treats your pet as if it was hers (and she treats her pets VERY WELL) look no further. I have taken advantage of all of her services and have been very satisfied with all of her work.... Read More
H Andrew Lipps